You can report outages or problems with following contact information:
For urgent matters outside office hours, your call will be diverted to a support engineer. Always provide a clear discription of the problem so we can help you fast and adequate.
Our SMS gateway software and API are extremely stable and we have an uptime of 99.9%. We continuously monitor our servers so that we can intervene quickly when a technical problem occurs. For large maintenance operations, we will always warn first when the maintenance will take place.
If there are non-delivered SMS messages caused by shortcomings in our software or Smstools API, we will reimburse them with appropriate SMS credits.
From 09:00 tot 18:00 uur (CET) op Monday, Tuesday, Wednesday, Thursday and Friday, except on Belgian holidays.
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