Use case: Vandenborre houdt klanten perfect op de hoogte met geautomatiseerde SMS updates

Since 2007, Vandenborre has relied on Smstools software to proactively inform customers about their deliveries. From the planned delivery time to any last minute changes, every update is communicated clearly and on time. This ensures customers know exactly when to expect their delivery and helps everything run smoothly for both customers and logistics teams.

All communication is fully automated thanks to a smart connection between Smstools and Vandenborre’s CRM system. As soon as a delivery update is registered, an SMS is sent automatically. This reduces questions, avoids misunderstandings and improves the overall customer experience. With Smstools, Vandenborre turns practical information into reliable service.