Workflow examples
Two complete definitions to start from; send them to Create workflow and call Publish workflow to make them run. See Definition for the objects and Actions for the settings used here.
A workflow that opts the sender out when an inbound message says STOP. Send it to Create workflow, then call Publish workflow to make it run on every inbound message:
{
"name": "STOP = opt-out",
"nodes": [
{
"id": "trigger",
"type": "triggerNode",
"position": { "x": 0, "y": 0 },
"data": {
"title": "Inbound message",
"config": { "triggerType": "inbound_message", "inboxId": 0 }
}
},
{
"id": "is_stop",
"type": "conditionNode",
"position": { "x": 0, "y": 150 },
"data": {
"title": "Message is STOP?",
"config": { "conditionType": "if", "field": "message.body", "operator": "equals", "value": "STOP" }
}
},
{
"id": "opt_out",
"type": "actionNode",
"position": { "x": 0, "y": 300 },
"data": {
"title": "Opt out",
"config": { "actionType": "opt_out", "editMethod": "opt_out" }
}
}
],
"edges": [
{ "id": "e1", "source": "trigger", "sourceHandle": "out", "target": "is_stop", "targetHandle": "in" },
{ "id": "e2", "source": "is_stop", "sourceHandle": "true", "target": "opt_out", "targetHandle": "in" }
]
}
Office hours routing: inside office hours the conversation is assigned round robin to two team members and opened,
outside office hours the sender gets an SMS auto-reply from the inbox number the message arrived on. Replace the
sub_ IDs with the IDs from List subaccounts:
{
"name": "Office hours routing",
"nodes": [
{
"id": "trigger",
"type": "triggerNode",
"position": { "x": 0, "y": 0 },
"data": {
"title": "Inbound message",
"config": { "triggerType": "inbound_message", "inboxId": 0 }
}
},
{
"id": "office_hours",
"type": "conditionNode",
"position": { "x": 0, "y": 150 },
"data": {
"title": "Within office hours?",
"config": {
"conditionType": "office_hours",
"officeHours": {
"days": ["monday", "tuesday", "wednesday", "thursday", "friday"],
"start": "09:00",
"end": "17:00",
"timezone": "Europe/Brussels"
}
}
}
},
{
"id": "assign",
"type": "actionNode",
"position": { "x": -250, "y": 300 },
"data": {
"title": "Assign to support",
"config": {
"actionType": "assign_conversation",
"assignMode": "round_robin",
"teamMembers": ["sub_3520a1ec234dbabe1232def67e858855", "sub_9b74c9897bac770ffc029102a200c5de"],
"onlyIfUnassigned": true,
"status": "open"
}
}
},
{
"id": "auto_reply",
"type": "actionNode",
"position": { "x": 250, "y": 300 },
"data": {
"title": "Closed auto-reply",
"config": {
"actionType": "send_sms",
"messageType": "reply_message",
"message": "Hi {{ contact.firstname }}, thanks for your message. We are closed right now and will get back to you on the next working day."
}
}
}
],
"edges": [
{ "id": "e1", "source": "trigger", "sourceHandle": "out", "target": "office_hours", "targetHandle": "in" },
{ "id": "e2", "source": "office_hours", "sourceHandle": "true", "target": "assign", "targetHandle": "in" },
{ "id": "e3", "source": "office_hours", "sourceHandle": "false", "target": "auto_reply", "targetHandle": "in" }
]
}
