Efficient workforce scheduling at Ago through automated SMS communication
Ago
Problem: the time consuming challenge of workforce scheduling
Ago faced the labor intensive task of creating extensive schedules for temporary workers, each assigned to different projects. The traditional method of manually confirming shifts by calling each worker individually proved inefficient and required a significant investment of time.
Smstools smart solution for automated communication
Smstools integrated Ago’s existing scheduling system into their software. The platform automatically reads all contacts and converts them into the correct format. This is followed by sending personalized SMS messages to all scheduled temporary workers. These messages are standardized while still allowing workers to respond directly.
Automated communication in practice
Thanks to the automated system, temporary workers can respond immediately to the SMS message. Smstools online tool allows Ago to easily follow up on these responses. The reporting system provides a detailed overview, enabling the team to see responses and filter by workers who replied yes, no, or did not respond at all.
Benefits and future outlook
The implementation of Smstools automated communication platform delivered significant benefits for Ago. The time consuming manual confirmation of shifts was eliminated and scheduling efficiency increased substantially. Standardized communication led to both time savings and a more optimized workflow. By using modern technology, Ago can now operate more efficiently and adapt more easily to the dynamic demands of their staffing projects.
